What should I do if a three-phase induction motor malfunctions? What after-sales services does your company provide?

Our company has established a comprehensive global after-sales service system, offering end-to-end support ranging from pre-sales selection and technical assistance during the sales process to post-sales repairs and warranty coverage, thereby completely addressing our customers’ after-sales concerns. The specific after-sales services are as follows:

Warranty Service: All three-phase asynchronous motors come with a 12-month warranty period, calculated from the date the goods arrive at the customer’s port or address. During the warranty period, if the motor experiences quality issues resulting from non-human factors (such as bearing failure or structural damage), we provide repair services, replacement of parts, and replacement of the entire unit.

Troubleshooting: Should customers encounter motor malfunctions, they may contact us at any time via email, phone, or online customer service. Our technical team will respond within 24 hours. We will first provide remote guidance to diagnose the issue. If the problem cannot be resolved remotely, we will arrange for a local authorized service center to perform on-site repairs based on the customer’s location, or guide the customer through self-repair, providing free technical support and spare parts.

Technical Support: We provide lifetime free technical support for motor selection, installation and commissioning, maintenance, and troubleshooting. We can dispatch technicians to provide on-site installation and commissioning guidance (travel expenses to be borne by the customer), and provide technical drawings, user manuals, and quality inspection reports in both Chinese and English.

Parts Supply: We offer a long-term supply of genuine motor parts (windings, bearings, end caps, fans, junction boxes, etc.) at competitive prices with fast shipping to ensure customers’ future repair and replacement needs are met.

We consistently adhere to the principle of “Quality First, Customer First.” With rapid after-sales response times and highly efficient problem-solving, we ensure worry-free purchasing and usage for our customers. Regardless of their location, customers can enjoy timely and professional after-sales service.